Terms and Conditions of Sale
Customer satisfaction is always our top priority, and as such we handle each query on an individual basis to the best of our ability.
While we hope that you are delighted with your order, if you are not perfectly satisfied with your goods we will happily offer you a full refund. Please read our return policy carefully to ensure you can proceed with your request as quickly as possible.
All returns should be sent back to us in their original packaging provided. Please ensure when returning the parcel that the BEULAH LONDON box is properly protected.
We offer refunds or exchanges on undamaged items purchased online or over the phone within 14 days of the date of delivery. In order to receive an exchange, the item(s) must be unworn and in perfect condition, with all garment tags still attached and in their original packaging.
Refunds will be made via the original payment method.
Please try items on with care.
If you decide to return something, please ensure that it is in perfect condition.
To ensure your return is covered by our returns policy and does not encounter a delay, items must be returned using the original packaging provided and from the same country to which they were delivered. Items returned from a different country may incur additional charges or be delayed by customs. You can return using any secure means but we do not accept liability.
Before your parcel leaves our store, it is fully checked and controlled by our packing team. If you receive an item which is damaged, please contact us immediately. Items are deemed faulty if they are received damaged or where it can be proven that there has been a manufacturing defect. Any faulty garment must be brought to our attention upon receipt. Items that are damaged as a result of wear and tear shall not be considered faulty. All other items as outlined in our BEULAH LONDON Returns Policy above apply to faulty items. If your item is faulty (i.e. received damaged or with a manufacturing fault), we can offer alternatives such as repair or exchanges. I
f you are living outside the EU, you will also have received a Proforma Invoice with your package. This needs to be completed and enclosed with the items you wish to return. On this form you will need to indicate which item(s) are being returned by ticking the boxes alongside the product details.
All successfully returned items will be only credited to the account used originally to purchase the items, less any taxes, import duties or original shipping charges
Our returns policy does not affect your statutory rights in any way. Statutory Cancellation Rights You have the right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are in the EU.
You may cancel your order within 14 days after the day on which you receive your Items. You can notify us by email as identified above.
Once we have received notification from you of your wish to cancel your order, you will then have a further 14 days to return your Items to us. You will have to bear the direct cost of returning the Items.
We may make a deduction from the reimbursement for loss in value of the Items, if the loss is the result of unnecessary handling by you.