Terms and Conditions of Sale
Payment in whole, by credit card or debit card, is required before dispatch of goods. Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form. Goods supplied by Wolf and Zephyr to customers remain the property of the company, until paid for in full by the customer. All Wolf and Zephyr items have a warranty of 1 year. Unfortunately, our 1 year warranty does not cover the loss or theft of any pieces. We would advise you to contact your insurance/ home insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please contact our Customer Care Team.
CANCELLATION BY YOU:
Once an order has been placed we are unable to make any changes or cancel your orders. You can return your order once you have received it, please find further details in our Return Section.
CANCELLATION BY US:
We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error. If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
COMPLAINTS & CLAIMS COMPLAINTS
If you find that you are not satisfied with any product or service please contact us. You will receive a response within 7 working days. We will endeavour to resolve any complaint within a further 14 working days.
MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS
Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.
Claims can only be made through our Wolf and Zephyr Customer Service department here. Any claims made before prior communication with the Wolf and Zephyr Customer Service department will not be considered. All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer. Any claim in respect of the above should be made by contacting us within 48hrs of delivery. No claims will be entertained unless the above conditions are strictly adhered to. No credit or refund will be given for any goods ordered in error by the customer. No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Wolf and Zephyr.
Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase. All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.
From time to time, Wolf and Zephyr will offer promotional codes at points of sale (either directly or via third parties) Wolf and Zephyr have the right to further reduce their products and are unable to refund the difference to customers. Please note that the below terms apply:
1. This offer can only be redeemed against any order on www.wolfandzephyr.com.
2. This offer cannot be combined with any other discounts.
3. The promotional code can only be applied to full price items on the site.
4. This offer cannot be applied retrospectively to previous orders.